We believe in our products 100%. We do our best every day to make you happy and put a smile on your face with our service, but we understand that our IPTV subscription plans may not always work perfectly for everyone. If you are not satisfied with your purchase or have an issue that we cannot resolve and that renders the system unusable, we will be happy to issue a refund.
How can I request a refund?
Please note your transaction order ID with the subject “Refund Request” and describe in your email the problems you are facing and the reason for this request. In some cases, you will need to send us receipts, and we will also send you receipts about our work and things that we notice and need to show you in order to explain our position and decision in more detail and transparency.
Conditions:
Please understand and accept that due to technical issues we cannot issue a refund unless you allow us to make reasonable attempts to resolve the issue and assist you. If we cannot resolve your issue within 48 hours, we will refund you. Please contact our 24/7 live support anytime if you need an assistant.
Refunds can only be made within 7 days of the purchase date. No refunds can be processed after 7 days.
We will only fully refund the purchase price made in less than 7 days. All other refund requests will be partially refunded depending on the subscription period used. The 4KIPTUSA support team will contact users in all refund cases.
If the user is unable to set up their own box and system:
In all cases where you need help, we offer the best possible support in setting up your boxes, devices, apps and systems. The reason is that we don’t know anything about the circumstances with the box, the devices and the system etc. Our support is limited to predefined steps for configuring devices.
If some channels freeze, buffer or sometimes don’t work:
Although almost all of our servers are stable, some channels may freeze or not work for various reasons, but not forever. Our experienced engineers are constantly working to fix them.
In most cases, these problems are temporary in nature and are caused by the following reasons:
Fluctuations in customers’ internet.
Problem with the box/apps/customer setup in general.
Your ISP has a problem.
The channel has failed on the server side.
The customer changed his/her mind and wanted to withdraw/switch between servers.
Server update/restart from our side (requires weekly service). 4k iptv subscription